Data Deletion – StrixVerse Inbox

This is an English translation provided for convenience. If there is any discrepancy, the Portuguese version prevails.

You can request the deletion of personal data processed by StrixVerse Inbox, including data received through Facebook Messenger, Instagram or WhatsApp.

If you messaged a store that uses StrixVerse Inbox

1. Send an email to team@strixverse.com with the subject "Data deletion".
2. Include:
   • the name of the store or page you spoke to;
   • the channel (WhatsApp, Instagram, Messenger or website chat);
   • the identifier you used on that channel: phone number, Instagram username, Facebook name or email.
3. We may ask for a simple confirmation that you are the data subject (for example, replying from the same email or sending a message on the same channel).
4. We inform the store (which is the controller) and delete the contact, conversations and associated files within a maximum of 30 days. Backups are deleted automatically within the same period.
5. We send a confirmation by email when the deletion is complete.

You can also make the request directly to the store, which can carry it out in its account.

If you are a customer of the service (store or business)

• An account administrator can delete contacts and conversations at any time in the dashboard.
• To delete the entire account, write to team@strixverse.com from the administrator's email. We delete all account data within 30 days. Billing data is kept for the period required by law.

Removing the app connection on Facebook or Instagram

You can remove the app's access in your account settings:

• Facebook: Settings & privacy → Settings → Apps and websites → remove "StrixVerse Inbox Social".
• Instagram: Settings → Apps and websites → remove "StrixVerse Inbox Social".

WhatsApp does not have this option. To request deletion, follow the steps above.

Removing the app prevents new access. To delete data already stored, follow the steps above.

Contact: team@strixverse.com